Creating an immediate system notification

  1. Go to Device Events >Tools > Event Filters. Any previously defined filters display in the table.

  2. Click Add. The Event Filter Properties window displays with the Event Filter Properties tab active.

  3. Enter a unique name in the Event Filter field.

  4. Check the Filter Enabled box to make the filter active when you save it.

  5. Select either Alarm, Event, or Alarm and Event options.

  6. In the Filtered Events list, select the Enable External System checkbox.

  7. Select the external system from the External System dropdown list.

  8. Select the Category dropdown to filter the alarms or events.

  9. (Optional) Check the box to select one or more individual categories or click the Select/Deselect All button.

  10. Select the Filter Events Older Than. Enter a whole number and use the dropdown menu to select Days, Hours, Minutes, or Seconds.

    If the event occurred before this age limit, it will not be processed or pushed to an external system. The event is stored in the appropriate IEE events table, but no external systems are notified.

  11. Under Type, select:

    • Select Enable Device Type.

    • Select the types to include in the export. Clear the checkbox to exclude a type from the export.

      Note: You must select the appropriate Enable checkbox before you can select or clear items in the respective lists.

  12. Under User, select:

    • Select the Search button to open the User Search dialog.

    • Enter a user ID in the Value field and click Next.

    • Once the user ID is found, from the Results tab, double-click the user ID to populate the User field on the Event Filter Properties dialog.

Notifications tab

  1. Select the Destination tab at the top of the dialog.

  2. Check the Enable Export box.

  3. Under Export Destination, select:

    • Select a radio button for File or MSMQ (Microsoft Messaging Queue).

    • If exporting to a file, enter an export destination or use the Browse button to select the export destination. If exporting to MSMQ, click the Test button to select a Queue ID as the export destination.

  4. Under Event Export Format, select:

    • Legacy. The standard IEE event export that existed before IEE v8.1.
    • Enhanced Event Format. The event export introduced with IEE v8.1 that introduces additional functionality and improved reporting.
  5. To enable system notifications, check the Enable Notifications box.

  6. For Notification Schedule Type, choose Immediate to send notifications right when a system event or alarm happens.

  7. For Notification Method:
    • check Email to send notifications via email, and enter the email address in the field provided.
    • check SMS to send notifications via text message. Enter the SMS number for the recipient, and select the provider from the dropdown.
    • check both options to send notifications via both email and SMS.

Devices tab

  1. Select the Devices tab at the top of the dialog.

  2. Select All Devices or Custom.

    • All Devices. To apply this filter to all devices in the system.

    • Custom. To apply this filter to specific devices. Select the devices to apply this filter to; clear the boxes of those devices you don't want included in the filter.

  3. (Optional) To add a device to the list, select Custom and then click Add. Enter a Service Point ID (or use the Search Facility) and click Lookup to see all the devices associated with that service point. Select a device in the list and click Add to include it in the Event Filter's Devices list. Select an item in the Event Filter's Devices list and click Remove to exclude it from the filter.

  4. Click OK.

  5. (Optional) To remove a device from the Devices tab, choose Custom, select the device, and click Delete.

  6. Click the Event Filter Properties tab to return to the filter properties.

  7. Click Save to create the event filter.